Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with AnswerBase and the services being used.

Information You Provide to AnswerBase

When you purchase, configure, or communicate with AnswerBase, we may collect information such as:

• Your name and business name;
• Email address and telephone number;
• Business address, website, and service area;
• Business hours;
• Services offered and services not offered;
• Scheduling and appointment preferences;
• Pricing or estimate policies;
• Payment methods accepted by your business;
• Emergency and escalation instructions;
• Call transfer and human handoff instructions;
• Other information you provide when configuring your AnswerBase service.

Customer and Caller Information

When AnswerBase communicates with customers on behalf of a business using our service, we may process information provided during those interactions.

Depending on the interaction, this may include:

• Name;
• Telephone number;
• Service address;
• Requested service or customer inquiry;
• Appointment preferences and appointment details;
• Urgency or service priority information;
• Messages, conversation content, and information provided during telephone or text interactions;
• AI-generated conversation summaries and qualification information.

Website and Technical Information

When you visit our website, certain information may be collected automatically through standard website technologies.

This may include information such as IP address, browser type, device information, pages visited, referring pages, approximate location derived from network information, and website interaction data.

2. How We Use Information

We may use information collected through AnswerBase to:

• Provide and operate AnswerBase services;
• Configure AI assistants for participating businesses;
• Answer calls and text messages;
• Respond to customer questions;
• Qualify customer inquiries and service requests;
• Collect information needed by participating businesses;
• Schedule, cancel, or reschedule appointments;
• Route or escalate communications when appropriate;
• Identify communications that may require urgent attention;
• Send service-related communications;
• Provide customer support;
• Process subscriptions and payments;
• Maintain, secure, troubleshoot, and improve our services;
• Prevent fraud, misuse, or security incidents;
• Comply with applicable legal obligations.

3. Artificial Intelligence Processing

AnswerBase uses artificial intelligence and automated systems to process customer communications and perform front-office functions.

Information provided during calls, text conversations, and other supported interactions may be processed by AI systems in order to understand customer requests, generate responses, qualify inquiries, collect relevant information, create summaries, assist with scheduling, and determine when human attention may be appropriate.

4. Calls, Text Messages, and Communications

AnswerBase may facilitate telephone calls, text messages, appointment communications, and other customer interactions on behalf of participating businesses.

Communication content may be processed and stored as necessary to provide the service, maintain customer histories, create AI-generated summaries, support business workflows, troubleshoot issues, and comply with applicable legal obligations.

Where call recording or transcription features are enabled, businesses using AnswerBase are responsible for complying with applicable notice and consent requirements relating to recording or monitoring communications.

5. Payment Information

Payments for AnswerBase subscriptions are processed through third-party payment processors.

AnswerBase does not need to directly store complete payment card numbers in order to provide its subscription services. Payment processors may collect and process payment information according to their own privacy and security practices.

We may receive transaction-related information such as subscription status, payment status, transaction identifiers, billing information, and limited payment method details.

6. Service Providers and Third Parties

AnswerBase relies on third-party service providers to operate portions of our platform and deliver our services.

These providers may support functions such as:

• AI processing;
• Telephone and SMS communications;
• Customer relationship management;
• Payment processing;
• Website hosting;
• Calendar and appointment integrations;
• Email delivery;
• Analytics and security;
• Cloud infrastructure and data storage.

Information may be shared with these providers when reasonably necessary for them to perform services on our behalf.

7. How We Share Information

We may disclose information:

• To the business on whose behalf AnswerBase is communicating with a customer;
• To service providers that help us operate AnswerBase;
• When required to comply with applicable law, regulation, court order, or legal process;
• When reasonably necessary to protect the rights, security, property, or safety of AnswerBase, our customers, or others;
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information in exchange for monetary payment.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, support customers, resolve disputes, protect our systems, and comply with legal obligations.

Retention periods may vary depending on the type of information, the services being used, contractual requirements, and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, telecommunications system, artificial intelligence platform, or electronic storage method can be guaranteed to be completely secure.

10. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, or similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve the user experience.

Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information.

These may include the ability to request access, correction, deletion, or other information regarding personal information we maintain about you.

To submit a privacy-related request, contact us at [email protected] .

We may need to verify your identity before completing certain requests.

12. Children's Privacy

AnswerBase is intended for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website for the purpose of offering AnswerBase services to them.

13. Third-Party Websites and Services

Our website or services may contain links to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and AnswerBase is not responsible for the privacy practices of third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy as AnswerBase, applicable laws, or our data practices change.

When we update this policy, we will revise the “Last Updated” date at the top of this page. Additional notice may be provided when required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, AnswerBase's privacy practices, or information processed through our services, contact us: