Terms of Service

1. AnswerBase Services

AnswerBase provides AI-powered customer communication and front-office automation services for businesses. Depending on your selected plan, features may include AI call answering, missed-call text back, AI-powered text conversations, lead qualification, customer information collection, appointment booking, customer question answering, human handoff, and emergency or urgency detection.

Available features may vary by plan, configuration, integrations, telephone carrier availability, and third-party services.

2. Subscription Plans and Billing

AnswerBase services are offered on a recurring monthly subscription basis unless otherwise stated at the time of purchase.

Current standard plans include:

• Missed Call AI — $149 per month
• Front Office AI — $399 per month

By purchasing a subscription, you authorize AnswerBase and its payment processors to charge your selected payment method for the applicable recurring subscription fee and any applicable taxes until your subscription is canceled.

Your subscription automatically continues from month to month until canceled. Pricing applicable to your subscription will be disclosed before purchase.

3. Cancellation

You may cancel your AnswerBase subscription by contacting us at [email protected].

Unless otherwise required by law, cancellation prevents future renewal charges and does not retroactively refund charges already incurred. Your service may remain available through the end of the billing period for which you have already paid.

4. No Setup Fee

AnswerBase currently does not charge a standard setup fee for its Missed Call AI or Front Office AI plans unless a different arrangement is clearly disclosed and agreed to before purchase.

5. Customer Responsibilities

You are responsible for providing accurate and current information necessary to configure your AnswerBase service, including your services, service area, business hours, scheduling rules, pricing or estimate policies, payment methods, emergency instructions, and other business information.

You are also responsible for:

• Reviewing your AnswerBase configuration for accuracy;
• Keeping business information and policies current;
• Maintaining any connected calendars or third-party accounts;
• Following up on customers when human attention is required;
• Ensuring your use of AnswerBase complies with laws and regulations applicable to your business.

6. Artificial Intelligence

AnswerBase uses artificial intelligence to communicate with customers and assist with business workflows. AI-generated responses may occasionally be incomplete, inaccurate, misunderstood, delayed, or otherwise imperfect.

AnswerBase is designed to use the business information and configuration provided to it, but no artificial intelligence system can guarantee perfect accuracy or interpretation in every interaction.

You remain responsible for your business decisions, customer relationships, services, pricing, estimates, appointments, and fulfillment.

7. Emergency Communications

AnswerBase may identify language that appears to indicate an emergency or urgent situation and may follow configured instructions or escalate the interaction. However, AnswerBase is not an emergency dispatch service, emergency communications system, or substitute for 911 or other emergency services.

You should not rely on AnswerBase to identify, respond to, or resolve every emergency situation.

8. Telephone, SMS, and Messaging Services

Certain AnswerBase features depend on telecommunications providers, messaging carriers, telephone numbers, registration requirements, internet connectivity, and third-party platforms.

Delivery of calls or messages cannot be guaranteed in every instance. Carrier filtering, outages, incorrect customer information, network issues, regulatory requirements, or third-party service interruptions may affect service.

9. Third-Party Services

AnswerBase may rely on or integrate with third-party services, including telecommunications providers, payment processors, calendar providers, CRM systems, hosting providers, AI providers, and other software platforms.

AnswerBase is not responsible for outages, changes, restrictions, errors, or failures caused by third-party services outside our reasonable control.

10. Acceptable Use

You may not use AnswerBase for unlawful, fraudulent, deceptive, abusive, harassing, or unauthorized purposes. You may not use the service to violate telecommunications, privacy, messaging, consumer protection, or other applicable laws.

We may suspend or terminate service where reasonably necessary to address unlawful activity, abuse, security threats, nonpayment, or material violations of these Terms.

11. Service Availability

We work to keep AnswerBase available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, carrier outages, software failures, internet interruptions, third-party failures, and events outside our control may temporarily affect availability.

12. No Guarantee of Business Results

AnswerBase is designed to help businesses respond to customers and manage opportunities more efficiently. We do not guarantee any particular number of leads, appointments, customers, sales, revenue, conversion rate, or other business result.

13. Intellectual Property

AnswerBase and its associated software, branding, website content, designs, workflows, documentation, and other proprietary materials are owned by AnswerBase or its licensors and are protected by applicable intellectual property laws.

Your subscription provides a limited right to use the service during your active subscription. It does not transfer ownership of AnswerBase technology or intellectual property to you.

14. Disclaimer of Warranties

To the maximum extent permitted by law, AnswerBase is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, AnswerBase and its owners, affiliates, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, or lost opportunities arising from or related to your use of the service.

To the maximum extent permitted by law, AnswerBase's aggregate liability arising from or related to the service will not exceed the amount you paid to AnswerBase during the three months immediately preceding the event giving rise to the claim.

16. Changes to the Service or Terms

We may update AnswerBase, its features, pricing, or these Terms from time to time. Material changes will be communicated when required by applicable law. The “Last Updated” date at the top of this page identifies the latest version of these Terms.

17. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

18. Contact

Questions regarding these Terms or your AnswerBase subscription may be sent to: